terms & conditions

EYELASH EXTENSIONS

CHANGES TO APPOINTMENTS: As a courtesy to our other clients we require at least 24 hours notice should you need to cancel or rearrange an appointment - this can be done with ease via the booking confirmation email. Clients are welcome to send someone else in their place of the appointment booked to save cancellation fees. Any No shows or late cancellations will be obliged to pay 50% off the bookings totals before making a new appointment.

FINER DETAILS: The individual responses to products/ingredients of semi-permanent eyelash extensions used may differ from person to person. Adhesive tapes, glue and under-eye gel pads used during the application may cause an allergic reaction in some clients. If you experience any discomfort during the procedure, you will need to advise me immediately so I can help fix the issue.
• Although all treatment products and instruments are handled with greatest care and diligence and every effort is made to provide a hygienic service, it is still possible that some clients may experience eye irritation and this might lead to infection. If after the appointment you feel any burning, itching or discomfort to eyes or eyelids, or observe any swelling of the eyelids, please contact me immediately. It is your responsibility to seek medical help at your own expense.
• Clients will be given precise aftercare instructions at the end of the service visit and following these instructions will ensure the best, most durable results.
• Clients should not get their eyelash extensions wet within the first 48 hours of application and consider that the use of mascara or any other eye make-up can shorten the length of time their eyelash extensions remain in place.
• Clients that have Volume lashes should not wear any mascara as this will close the lash fans
• Please come to your lash appointment with clean eyelashes. Removal of makeup will take out of your appointment time. The extra time could be spent on perfecting your results!
• Clients are also advised never to use waterproof mascara/eyeliner on or near their eyelash extensions. Clients should consider that, even with strict adherence to these care instructions, I am unable to guarantee exactly how long their eyelash extensions will last and that there are many variables, such as individual hair growth cycle, use of cosmetic skin care products and overall care given after application, that can influence the longevity of their eyelash extensions.
• Clients should not rub their eyes or pull at the eyelash extensions, which can result in breakage, lash loss, and/or damage to the natural eyelashes. If clients wish to keep their eyelash extensions looking their best, regular maintenance/infill appointments, to replace eyelashes that fall out due to wear and tear or their normal life cycle, will be necessary.
• An infill ONLY counts if you return within 3 weeks and have at least 1/4 of your lashes remaining, anything less than half will be charged at the rate of a full-set. Please also note that I DO infill other technicians work (providing extensions have been applied correctly) but I can't grantee the outcome.

• NO REFUNDS are given for eyelash extension services and if a client decides to have their eyelash extensions removed; a removal fee of $20 will apply.
• If you deliberately violate any of the terms and conditions, including aftercare suggestions, I will be excluded from liability and have the right to cancel any complimentary treatments in the future.